A virtual bookkeeping service for small businesses in the Texarkana, USA area and beyond. We will take the load and hassle of bookkeeping off of you, so you can focus on growing your business.
Payment Policy
Isn’t it wonderful when communication around money is like a light in the tunnel? We think so too! Read on to learn everything you need to know about our billing and payment policies.
Signing
Prior to starting your bookkeeping project, we must receive a signed engagement letter and a completed credit card authorization form. Your engagement letter will detail the exact services we will be providing, your monthly minimum bookkeeping fee, and other important information.
Deposits
In some cases you will be asked for a deposit which will be held on account until your project is completed or services are terminated.
If we are completing a Back On Track Bookkeeping project for you, the payment can be arranged in two installments: a fifty percent deposit and remaining fifty percent amount due upon completion of the project or 30 days after engagement letter is signed, whichever is sooner.
Invoicing
You will be charged in 15 minute increments. We don’t round our hours up or down, but we do have a minimum amount of hours we charge per month or per project. This information is detailed in your engagement letter. You will be provided an invoice on or around the 1st of the month, and your invoice is charged to your credit card on file on the 1st of the month.
Payments & Refunds
All clients must keep an updated credit or debit card on file with our office. Your card on file will be charged on the 1st of each calendar month around the time of your invoice being emailed to you.
The most important asset in any business is the relationships with clients and customers – and we value yours! If you feel you have been billed in error, or are dissatisfied with our service in any way, we are committed to resolving it immediately.
Cancellation
Policies & Termination
of Services
Any scheduled calls or in person appointments must be cancelled 24 hours prior to the scheduled time.
If the appointment is cancelled with less than 24 hours notice, the client is responsible for a cancellation fee equal to one hour of time of all company personnel scheduled to participate.
Bookkeeping Services have a 30 day termination policy which must be submitted to our office in writing. If the termination is received with less than 30 days before your next billing date, you are responsible for paying your next monthly fee. For example if you cancel services on the 15th of the month, you will be responsible for the following month’s minimum monthly retainer.